Topic

Managing reviews

Replying to reviews, the bad ones included, what Google will and will not take down, and a routine that fits a small crew.

How to respond to a bad Google review (with 6 replies you can adapt)
A one star review stings, and the reply you write in the first ten minutes is usually the one you regret.
Can you delete a Google review? What Google actually removes
There is no delete button for reviews on your own profile.
A monthly review routine for a one truck business
You do not need a marketing department to keep your reviews in shape.